Privacy Policy

We want to serve you better! To do this we collect personal information from you such as your name, email address, mailing address, contact information, interactions with us, location (as appropriate and optional), and billing or purchase information. We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our website. Your personal information means that we can personalise your customer experience and deliver the type of content and product offerings through marketing, sales and operations. This information helps us to improve our website and other digital channels like social media, email and online stores, and importantly helps us to be of better service to you in responding and quickly process to customer service requests, queries and transactions. Providing some information is optional. Our website uses regular Malware scanning and is done on a regular basis to check for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology, we use secure cloud servers to host the website and we implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All e-commerce transactions are processed through a gateway provider and are not stored or processed on our website. They are secured via strict protocols of a third-party payment processor. Retention of Your Personal Information We keep your information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations. We keep your information safe by storing it in encrypted and password protected files, folders and software applications and only allowing Spring Sheep staff and authorised third party agencies to access it and are required to keep the information confidential. Request, Modification & Deletion You can ask for a copy of any personal information we hold about you and ask for it to be modified or removed. To do this, contact us at info@springsheep.co.nz, or through post PO Box 91129, Victoria St West Auckland, New Zealand, 1142. Third Parties & Service Providers We employ third party companies and individuals to facilitate our website, provide website-related services or to assist us in analysing how our website is being used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Google Analytics This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. We use cookies to improve your experience. Cookies and their use As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This below information describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The cookies we set Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. Surveys related cookies. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. Site preferences cookies In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. Third party cookies. In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {Facebook, Instagram, Linkedin}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. Payment Processors We use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS. More information Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact method: info@springsheep.co.nz.